![]() ![]() ![]() Processes FCON report and uploads all requested documents to third party vehicle title management site. Reviews pending title reports and makes applicable collateral updates to loan documentation or system information. Researches and processes lien placement with the department of motor vehicle on escalated/defaulted collateral. Processes state to state and name change vehicle title requests. Maintains loans under the Servicemember’s Civil Relief Act (SCRA). Level III: All level I and II responsibilities and the following: May be in training to learn the job duties of the Consumer Loan Servicing Representative III position. May also be responsible for all or part of the duties of the Consumer Loan Servicing Representative I position. Reviews daily, weekly, and monthly reports. Researches and submits new life/disability/unemployment credit protection claims. Responsible for account specific servicer requests as well as verification of monthly reporting. Responsible for submitting garnishment answers to court/agency and disburses funds post-judgment. Processes incoming garnishments, liens, and levies. Responsible for account transfers due to security breach or removal of member from account. ![]() Responsible for processing internal GAP claims and assists members with external claims. Responsible for mailing deficiency notification/GAP notification to member. Responsible for insurance total loss follow-up on outstanding claims. Submits CPI claims for payment posts payouts.Ĭompletes and returns all insurance total loss letters of guarantee. Submits CPI Loan Maintenance Requests online with third party vendor to cancel tracking for total loss and paid in full vehicles. Processes manual CPI premiums and refunds on restricted accounts/paid in full. ![]() Responsible for monitoring Collateral Protection Insurance (CPI) reports. Responsible for the e-LoanServicing Touch Point email queue. Responsible for Consumer loan research and corrections. Level II: All Level I responsibilities and the following: May be in training to learn the job duties of the Consumer Loan Servicing Representative II position. Posts life/disability/unemployment credit protection payments. Posts payments to all Consumer loan types.įorwards all vehicle insurance to third party vendor for tracking. Processes Payoff Requests for all Consumer loan types. Sets-up Automatic Payment Transfers upon request. Inputs phone pay requests into database and mails confirmation letters. Orders consumer loan coupon books and Cashline Checks. Verifies accuracy of 10% of new loans and critical fields completes corrections as needed.Quality Controls 10% of all scanned documents indexed in Synergy.Ĭoordinates destruction of sensitive documents with the Facilities Department. Processes all online SSI and Medicaid Account Verifications. Tracks and fulfills all research and copy requests.Ĭompletes written Verifications of Deposit. Handles all internal/external member inquiries pertaining to documents (including court/subpoena research). Picks up and delivers all Loan Servicing incoming mail. Responds to internal and external email communications. It will also process credit bureau reporting and corrections and all tasks associated with maintaining vehicle collateral file. This position will process account transfers due to security breach or removal of member from account. The CLSR will maintain loans under the Servicemember’s Civil Relief Act (SCRA) and handle GAP insurance remittance, claims and reporting functions. It will respond to internal and external email communications, process and post life/disability/unemployment credit protection claims and process loan corrections. This position will post payments and payoffs to loan accounts. The Consumer Loan Servicing Representative (CLSR) will maintain accurate data in our loan servicing systems for consumer loans as well as acting as a member and branch liaison for all consumer loan transaction-related questions. NASA Federal Credit Union is in search of a Consumer Loan Servicing Representative to deliver exceptional customer service via telephone, mail, and email while assisting members with NASA FCU lending products and services. ![]()
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